OOH Services
Out of Hours Support Services are vital for ensuring your IT systems are reliable, secure, and continuously operational.
Building and maintaining an in-house IT support team for 24/7 coverage can be both expensive and complex. Our Out of Hours Support Services provide you with a cost-effective solution that gives you access to a team of skilled professionals without the overhead of hiring and training. By choosing our OOH support, you gain access to expert engineers, proactive monitoring, and comprehensive support solutions designed to keep your business running smoothly around the clock.
Investing in OOH support with us means you get more than just a service provider—you get a partner dedicated to your success and committed to helping you achieve your business objectives.
OOH Services Offered by Zeeux
24/7 Incident Management
We offer around-the-clock incident management to ensure your systems remain operational outside of regular business hours. Our team monitors your infrastructure, identifies issues, and takes immediate action to resolve incidents, minimizing downtime and ensuring the stability of your operations.
Key Features:
- Real-time incident detection and response
- Immediate escalation to senior engineers if needed
- Detailed incident reporting and resolution documentation
- Root cause analysis and preventative measures
Emergency Technical Support
Our emergency technical support service provides you with access to experienced engineers for urgent technical issues that arise outside normal business hours. Whether it's a critical bug, performance issue, or system failure, we are available to provide quick and effective solutions.
Key Features:
- Access to a dedicated support team for urgent issues
- Rapid response and resolution for critical problems
- On-call support via phone, email, or chat
- Follow-up to ensure issues are fully resolved
After-Hours Monitoring and Alerting
We provide comprehensive monitoring and alerting services outside of regular hours to ensure that your systems are continuously observed. Our team proactively monitors system health, performance, and security to detect and address issues before they impact your business.
Key Features:
- Continuous system and application monitoring
- Real-time alerts for performance and security issues
- Immediate response to critical alerts
- Regular health checks and performance reviews
Scheduled Maintenance and Updates
We handle scheduled maintenance and updates during off-peak hours to ensure your systems remain up-to-date and secure without disrupting your daily operations. Our team performs tasks such as software updates, security patches, and system optimizations during these periods.
Key Features:
- Planned maintenance activities during low-traffic hours
- Safe and efficient deployment of updates and patches
- Coordination with you to schedule maintenance windows
- Post-maintenance validation and issue resolution
On-Call Support for Critical Issues
Our on-call support service provides you with access to senior DevOps professionals for critical issues that arise unexpectedly outside of regular hours. We offer expert guidance and hands-on assistance to resolve urgent problems swiftly.
Key Features:
- Senior engineers available for critical support
- 24/7 on-call availability for emergencies
- Expertise in handling complex and urgent issues
- Clear communication and escalation procedures
Disaster Recovery Assistance
We offer out-of-hours disaster recovery assistance to help you manage and recover from major disruptions. Whether dealing with data loss, system failures, or other emergencies, we provide the support you need to restore normal operations as quickly as possible.
Key Features:
- Immediate response to disaster scenarios
- Support for data recovery, system restoration, and failover processes
- Coordination with your team to implement disaster recovery plans
- Post-disaster review and strategy refinement
Why you should choose us?
When it comes to maintaining the reliability and performance of your IT systems, round-the-clock support is essential.
- We understand that technical issues and emergencies don’t adhere to a 9-to-5 schedule. That’s why we offer comprehensive 24/7 Out of Hours Support to ensure that your systems are monitored and managed around the clock.
- With our dedicated team always on standby, you can have peace of mind knowing that expert support is just a call away, no matter the time of day.
- Our Out of Hours Support Services include proactive system monitoring and alerting to identify potential issues before they escalate.
- We don’t just react to problems; we actively monitor your systems to detect anomalies, prevent outages, and ensure optimal performance.
- Transparency and accountability are at the heart of our support services. We provide detailed reports on incidents, maintenance activities, and system health checks, offering you valuable insights into your IT environment.
- Our thorough documentation helps you understand what’s happening with your systems and informs future strategies.
Our Certifications
The only way to do great work is to love what you do.
Steve Jobs
Contact Us
Working Hours(GMT +3)
Mon | 09:00 – 17:00 | |
Tue | 09:00 – 17:00 | |
Wed | 09:00 – 17:00 | |
Thu | 09:00 – 17:00 | |
Fri | 09:00 – 17:00 | |
Sat | Closed | |
Sun | Closed |